Airports & locations

Set up the gates, offices, lounges, and checkpoints where your team collects property.

All help topics

Why locations matter

Tagging each found item with where it was collected tells your team where to look for it, and gives passengers a clearer picture when an item matches their report.

Add or edit a location

  1. Step 1: Open Locations from the navigation.
  2. Step 2: Add a location and choose its type: gate, baggage service office, lounge, or security checkpoint.
  3. Step 3: Give it a name your team recognises, such as "Gate B12" or "Terminal 2 baggage office".
  4. Step 4: To change a location later, open it and edit its details.

Organization types

Every organization on Foundly has a type, chosen when it is created: airport authority, airline, ground handler, lounge operator, baggage service, security operator, or service partner. Several organizations can work at the same airport, each with its own team and records.

Didn't find what you needed? Email support@foundlyhq.com.